Optionally, update the Apache Tomcat software. In the java certificate store, and removes all the unapproved certificates. If the ICM-CCE installer installs JRE on the Windows platform, the system retains only the Cisco approved CA certificates Optionally, you can update the JRE installed by the Unified CCE Installer with a later version of the JRE. Third-party software such as JRE, Apache Tomcat, and Microsoft. Relevant folders, creates the base registries, and installs needed ICM-CCE-Installer-The main Unified CCE Installer. Process, use the following tools as required: You must add the new certificates to the trust list on the appropriate end devices. Self-signed Certificate for CCE Web ApplicationĪs part of the upgrade of CCE servers, self-signed certificates employed by CCE web applications like CCE web administration Security Guide for Cisco Unified ICM/Contact Center Enterprise Information about SQL security hardening, see the You can apply the SQL Security Hardening post installation using Select SQL Server Security Hardening optional configuration as a part of the Most other deployments benefitĭuring Unified CCE installation on to Windows Server 2019 and SQL Server 2019, you should not If your companyĮmploys custom security policies, bypass this option. You can optionally apply SQL security hardening when running the installer. Done incorrectly, this upgrade can compromise the fault Save your changes.īe careful when you upgrade the virtual machine network adapters. Check the Virtualization for Unified Contact Center Enterprise at for descriptions of each OVA. Update the properties of each VM to match the properties of the appropriate OVA. Rather than re-create the VMs in the new version of the OVA, you can manually update the VM properties to match the new OVA.Īfter you upgrade the vSphere ESXi and before you upgrade the Unified CCEĬomponents, update the properties of each VM to match the appropriate OVA, as follows: Upgrade the Side B Logger and Router along with remaining Administration & Data Server(s).īring Side B into service and verify that duplexed operation begins. ![]() ![]() Non-upgraded Administration & Data Server(s). Side B is brought down as Side A is coming into service along with other Operations on the upgraded Side A Logger and Router.īring Side A into service and verify the operation. Upgrade the Side A Logger and Router along with the Administration & Data Server identified to be upgraded first to verify While one side (Side A or B) of the redundant system is being upgraded, the other side (Side A or B) operatesįor redundant systems, the general flow for upgrading the Unified CCE ![]() Portion of your Cisco Contact Center, the central controller is upgraded before the other Unified CCEĬomponents. Redundant Central Controller Upgrade FlowĬentral controller consists of the Logger, Router, and Administration & Data Server.
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